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www.inin.com
Company Overview
Interactive Intelligence Inc. (NASDAQ: ININ) is a leading
developer of multi-channel interaction management software
designed to automate virtually every aspect of business
communications and customer service. Markets for these products
include contact centers, enterprises, e-businesses and service
providers such as ISPs, ASPs, CLECs and other service-based
organizations. The company was founded in 1994 and is
headquartered in Indianapolis, Indiana. Today, Interactive
Intelligence employs more than 400 developers, trainers and
technical support staff in offices around the world, including
European headquarters in France and Asia Pacific headquarters in
Japan. Interactive Intelligence sells its award-winning
solutions through its own international sales force and global
network of 150 VARs, and has an installed customer base of 700+
companies worldwide.
Among its many awards, Interactive Intelligence received
Microsoft's 1998 Fastest Growing Independent Software Vendor's
(ISV's) award and was named one of Red Herring's Top 100
Technology IPOs of 1999. Recent product awards include the Call
Center News Service Hot Picks 2000 award, the CRM 2000
Excellence award, the Best of Show award at Communications
Solutions Fall Expo 2000, the TMC™ Labs 2000 Innovation Award,
Computer Telephony's 2000 Product of the Year award,
Communications Solutions' 2000 Product of the Year award, and
Customer Interaction Solutions' 2000 Product of the Year award.
Vertical focus
Insurance, financial services, healthcare, retail,
telecommunications, all interaction intensive industries
Products
Interactive Intelligence offers Enterprise Interaction Center® (EIC)
for e-businesses and enterprises, Interactive Intelligence
Customer Interaction Center™ (CIC) for large-scale call and
contact centers, and Service Interaction Center™ (SIC) for the
growing service provider market. Add-on software products
include Interaction Recorder™ for call recording, storage and
management; Interaction Director™ for network-based pre- and
post-call routing; and Interaction Dialer™ for predictive
dialing and outbound call management. Also available is the
standalone e-FAQ™ software product, an automated e-mail and Web
response management system for frequently asked questions. For
the explosive worldwide wireless market, Interactive
Intelligence is set to introduce its Wireless Interaction
Client™ feature for mobile users, and the Mobilité interaction
management application development software for wireless devices
such as personal digital assistants and WAP-enabled cell phones.
At the core of these unique Windows 2000-based software products
is Interactive Intelligence's Interaction Center Platform™.
Designed to replace proprietary communication devices such as
PBXs, ACDs, IVRs, voice mail systems, fax servers and Web
gateways, the Interaction Center Platform handles all
interactions from phone calls, faxes, e-mails and voice mail
messages to Internet text chats, Web call-back requests, and
Voice over IP (VoIP) calls. Unlike Computer Telephony
Integration (CTI) solutions, the Interaction Center Platform
offers an open, unified architecture that virtually eliminates
the need for integration. Benefits of this architecture include
reduced start-up and maintenance costs, simplified
administration and customization, and an incremental growth path
for scalability.
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